Give us a call on 01434 652477

FAQs

Where do I pick my tickets up?

The Box Office is situated immediately in front of you as you enter the Queen's Hall from Beaumont Street. It is open from 10.00am – 5.00pm Monday to Friday & 10.00am - 4.00pm Saturday and one hour before the start of every performance.

Tickets for events outside the Queen's Hall (ie workshops, Abbey Festival events, village hall performances etc) will be available on the door of the venue from one hour before the event.

 

Where can I park my car?

Parking is available on Beaumont Street and is free for 2 hours with a parking disc. There is additional parking in the Market Place. The Wentworth Car Park (beside Waitrose Supermarket) is only a short walk from the Queen's Hall.

 

Do I need any identification / proof of age?

Yes. Please bring a student card or proof that you receive benefits on collecting your student / benefit concessionary tickets.

 

What time does the Box Office open?

The Box Office is open from 10.00am – 5.00pm Monday to Friday & 10.00am - 4.00pm Saturday and one hour before the start of every performance.

 

Can I take photographs / video the performance?

It is illegal to make recordings (photographs, video or sound) of any material subject to copyright. Even when people have a licence to perform work that licence does not allow for its recording. We take copyright very seriously as we aim to support artists and regard the unauthorised use of their material as an act of theft. The “intellectual property” of artists is no less valuable to them than sales stock is to a shopkeeper. In addition to protecting artists we also have a concern for the protection of vulnerable children (and adults) from unauthorised recordings which might unintentionally place their wellbeing and safety at risk.

 

Are all shows available to book online?

Most of our shows are available to book online. You are now able to choose your own seat on selected shows via our online booking system. Some events, such as workshops or community events, may be unavailable and booking should be done through the Box Office. Family tickets and special offer tickets may also not be available online and should also be booked at the Box Office.

 

Is there food available?

Deli at Number 4 is situated on the ground floor of the Queen's Hall and provides food and drink during the day and on performance evenings. For more details click here

 

Is there a bar?

Deli at Number 4 provide a bar service from the café before a performance and during the interval, and QHA provide a bar service in the White Room on selected performances. Ice creams can be bought at the entrance during the interval of shows.

 

When is the Library / Tourist Inormation Centre open?

The Library & TIC are situated in the Queen's Hall but not run by Queen's Hall Arts. There is a drop-box for library returns when the Library is closed.

Library T: 01670 624525. 24hr Renewals: 01670 505016.
Tourist Information Centre: 01670 620450

The Library / TIC is open as follows:
Monday 9.00am – 6.00pm
Tuesday 9.00am – 5.00pm
Wednesday 9.00am – 5.00pm
Thursday 9.00am - 5.00pm
Friday 9.00am – 6.00pm
Saturday 9.30am – 5.00pm
Sunday Closed

 

How long is the show?

Show times differ with each performance. If we can obtain a running time prior to the show then this will be available on the website or from the Box Office in the days leading up to the performance.

 

Is there an interval?

Most shows run with an interval but this is not always the case. Again please check with the Box Office.

 

Where do you show the films?

Our films are screened in the theatre.

 

Do you show adverts before the films?

We don’t show adverts before the films and there is no interval during film screenings.

 

If I have an idea for a particular event / activity / performance who should I contact?

The theatre is programmed by our Artistic Director, Geof Keys, and any programming enquiries for shows can be emailed direct to him. For room bookings, please contact the Box Office 01434 652477.