Access

We want to make sure your visit to Queen’s Hall is as enjoyable and comfortable as possible.

If you have any questions not covered on this page or would find it helpful to have a chat with a member of the team about your specific access needs, please contact us.

GET IN TOUCH

General Access

What should I expect when I arrive at Queen's Hall?

Our main entrance is at street level on Beaumont Street and is fully wheelchair accessible with automatic doors.

There are three disabled parking bays in the spaces outside Queen’s Hall as well as outside Hexham Abbey and in the nearby Market Square.

On the ground floor, our Foyer, Box Office, Café Bar, Gallery space, toilets and Hexham Library are all fully wheelchair accessible.

How do I access other floors at Queen's Hall?

Our Foyer lift enables visitors access to all public areas of our building including our Main Theatre (apart from the balcony), White Room and Gallery 2.

Our Studio Theatre is accessed via a small flight of stairs which transform into a platform lift.

Are Guide Dogs welcome?

We welcome Guide Dogs in all areas of the building and can provide a bowl of water on request.

Seating Guide

We want you to be as comfortable as possible so don't forget to check out our seating guide to understand layout and dimensions.

VIEW SEATING GUIDE

Booking Tickets

Essential Companion and Carer Tickets are available for all performances free of charge and need to be booked directly with our Box Office.

In the Main Theatre, wheelchair users and those with mobility issues can be seated at the front of the Main Theatre stalls on Row A or on Row S at the back of the stalls.

In our Library, Studio and White Room spaces, wheelchair users will be seated at the end of a row for easy access.

GET IN TOUCH

Before You Visit

If you’re planning a visit to Queen’s Hall and would find it useful to familiarise yourself with the venue before your arrival, you can watch the walkthrough video (recorded at wheelchair height).

We are also happy to offer pre-arranged visits for anyone who would like to familiarise themselves with any of our spaces in advance of a production or event. Please get in touch with our Box Office to arrange.

Copies of our season brochures are available in large print and high contrast upon request. Soon, an Audio Brochure for each season will be available on our Soundcloud.

GET IN TOUCH

Tell us how we can help

We are proud to say that we are a WelcoMe venue!

What does this mean?

When you are booking tickets either online or face to face, there will be an option to let us know if you have access requirements.

If you have said that you do have access requirements, you will receive an email from WelcoMe asking you to set up a profile with them (if you haven't already got one).

Our Front of House staff will then know what your requirements are in advance of the production and how we might be able to support your visit.

More information about the WelcoMe initiative can be found here.

Access requirements

Relaxed Performances

We try to offer relaxed performances and events where possible. There are designed to make visits to Queen’s Hall more relaxed for anyone who would benefit from it.

These performances include...

No foyer or front of house music
Lower volume levels during performance
House lights left on
A relaxed attitude to noise and movement throughout the performance
A designated chillout space

You can also reserve additional seats if you need extra space to feel comfortable. And, if you’d rather not queue, just let a member of the Box Office team know or tell us via the WelcoMe tool in our booking process.

Audio Induction Loop

In the Main Theatre, Audio Induction Loop equipment is available for use for people who are hard of hearing.

The receiver is worn around the neck and can either amplify sound through a hearing aid or offers a direct amplification through an earpiece attached. Receivers can be collected when you arrive from Box Office.

If you need to use the hearing loop system, please book a receiver by contacting the Box Office team or letting us know via the WelcoMe tool before your visit.

British Sigh Language Interpretation

A number of our theatre performances are BSL interpreted, and we are increasingly asking artists and companies to factor this in when planning their work. Look out for the BSL logo on event pages.

It will be posted on the event page where the BSL interpreter will be positioned on stage so you can book tickets which will give you a good line of sight.

Safer Spaces Policy

We pride ourselves on being a welcoming and safe space for all our visitors. Harassment of audience members, artists, performers, staff or volunteers at Queen’s Hall will not be tolerated and anyone violating this policy may be expelled from the premises. For more information, please view our Safer Spacer Policy.

Family visits

FAMILY VISITS

Getting here

GETTING HERE

Seating Guide

SEATING GUIDE